SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to most of the countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NOL (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality sponge.
Good sponge, but my wife will kill me for the pan: D
Well wipe random
looks good, haven't tried it yet
I did not communicate with the store.
I came to Ukraine in 15 days, I still did not use the work, I'll add it later.
I haven't tried it, I don't know what results I'll have. Tardó much in directions
Prekė tikrai Gera, bet ilgas pristatymas, beveik 2 mėnesiai.
Everything came in time. The goods correspond to the photo.
All well packed. Fast shipping. Good product. It needs to be tested and given the valuation.
Produsul a ajuns foarte repede la mine Recomand acest vanzator
Sorry didnt take before photo. U have to scrub hard n I tried with abit of detergent. I would suggest u try on an old pot 1st, at the bottom of the pot. It works but leaves scratches so do go in one circular motion either clockwise or anticlockwise. I tried cleaning inner portion of pot too but somehow feels bottom of pot cleans better maybe it's the before and after contrast effect.
Waiting to prove it! I'll put pictures of the result
Recommended fonziona fine
Goods received. We haven't tried it yet. Recommend the goods and store.
It's like sandpaper. I should have much more strong to use it good.
It took a long time. I guess it's because of the current circumstances.
order arrived in about a month. looks bigger then on photos. haven' tried yet.
Super, very liked
Thank you store! Another freebie! The parcel was 46 days. Paid $0,01 (65 Kops), and I will get cashback (* see below)! Good sponge with abrasive coating! There's no smell! Suitable for stainless steel, aluminum! Careful with enamel, non-stick dishes, painted surface! Comfortable handle! Not enough for one month, every day is not used! Even if the sponge detaches from the handle can be used! Before this I took sponge without pens. Cleaned everything you can and can not! The seller quickly sent! Recommend product and seller! Who is interested in: * Savings on purchases, except for all discounts, from 1,5% more! For many products-up to 90%! Copy to browser: ❤Got. by/3xvd2v (remove the gap after the point), Register, and buy from this site in Ali. Check the goods for affiliate! If so! Charge % for the purchase! Withdrawal %, after receiving the parcel, to the bank. card, phone, e-wallet. Checked! Without additional investment! You also buy, only go to Ali through this service! saved a lot of money! All good shopping!