SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to most of the countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NOL (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slippers are very cool, soft and warm. I was afraid that they would be of a different color, but they came exactly as they wanted. Do not climb, and most importantly comfortable. At its 24,5 cm took 39 size-came up perfectly (not big and not butt). Delivery to Kurgan took less than a month, everything came exactly at the specified time by the store. I advise everyone :)
Amazing slippers! Rubber outsole, smells a little. Very soft!
Came in five days. Quality-Super! Very soft, pleasant and beautiful
Slippers class, but on the girth of the foot 23 cm in the widest part will be great. But I fixed with thread and everything is fine. From the socks of the insole. For those who freeze in winter, this is an excellent option.
Slippers Super! Soft, warm! Seller recommend
Excellent sneakers
Just fire slippers, warm and reached only 12 days to St. Petersburg DPD
Nice slippers! Very comfortable. Came in less than a week in Moscow. Got in five at the cash desk. Very fast!
Slippers correspond to the description. For the second time I order from this store. Last time I buried beige. Until the tears of the pores have not calmed) only quickly get dirty. This time I took Gray. Slippers are good. Advise!
Sneakers are beautiful! Soft, fluffy, fur does not climb. Only slightly small, but not critical. I'll order for gifts to friends. Thank you.
Cool!!! Fluffy, soft, pleasant legs. But order for size, or even two more, they are small. On my 36 36-37 butt. With time, the Pushok will fit, I think it will be in time))
Delivery is very fast, days 5. sneakers are good, soft, comfortable.
Sneakers as in Oysho. Price quality corresponds. My foot size is 38-39, closer to 39. I took on the size grid of the store. I took 40-41 size. Sits perfectly. Choose the size on the grid. 38-39 would be small. The quality is super, the threads are stitched tightly. The pile is soft. Sneakers from the leg do not fall. Happy. I'll take more. Waited a long, one and a half months, if not more. With the seller did not communicate
Peter came in 10 days!! Bought for 725 rubles. The dimensional grid of the store corresponds. In Russian 41 (26,5) took 43 size. Slippers are soft, they are not hot. A little sassy, but not a problem. When I pulled out of the package-very much crumpled "fur". Rubber outsole. The same sneakers were sold in the dawn or oisho for 3 thousand)
At its 36 size foot bought 37 size slippers and was not mistaken! Very cozy, pleasant on the leg, almost without a heel. The look is like a natural rabbit fur. Good product. Recommend.
Sneakers are just a bomb!!! I'm happy!!! I ordered other flowers for myself and for gifts to my mother and friends. I wear a week I do not remove it, the fur on the sole is slightly clogged. On top of the fur has not yet steamed, hands do not reach. There were no odors. Very soft and cozy.
Came quickly enough. cute. at 38 Russian perfectly approached. with the store did not communicate
Super slippers! I wear 36, slippers butt. I'll order maybe even more for size, these are also more convenient, but I want a little more
Came to Ukraine quickly, in 19 days, the goods correspond to the description, a little there is a smell, but I think it will quickly fade. Thank you store)
Nice slippers. Performed soundly, comfortably on the leg, there is no smell. Delivery fast 15 days Ivanovo region. On the length of its foot on the insole 26,2 size 40-41 without stock, exactly on the foot. Daughters on the leg 24,5 came up size 38-39. Happy with the purchase.