SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to most of the countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of NOL (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Resistant, as in description
Delivery is long, packages of norms, whether they are really from starch is not known.
Very cute, is well packed
The bags are thick. I'm delighted. I'll keep asking when it's over.
You 've arrived very quickly, with the roll included. All right, as I expected. As it appears in the image
Got there fast enough. Packages are good. The packaging was all crumpled, as if it were kicked from China itself. But the quality of the goods did not affect it.
Excellent product and fast delivery, I always buy the same.
great, comes as described (ordered black dispenser and bags)
Very good bags with dispenser
Order according to description. It takes a long time to get in trouble with local mail, but store showed concern
Great product! Fast shipment, the goods consistent with the description. Pouches are solid and pojemniczek convenient to wyciaganiu. Recommend very!
Good packages.
All very well! They really look like plastic. I don't know if they'll be 100% biodegradable as it says in the description, but they look tough.
Fast shipping, good product. I recommend
Good, dense packages, opaque. And the container in the kit for them is very convenient) the truth is the one that goes to 16 rolls a little better, than the one at 8: It has a metal carabiner, not a plastic one, and in general it looks more serious. Delivery fast, went to Novosibirsk 14 days
Thank you very much for the goods. It reached Israel in two weeks. The quality is excellent. Very tight package and large.
Cumple 100% con su trabajo y lo recomiendo, de hecho, voy a comprar al tiro más rollos para tener.
Son bastante grandes las bolsitas y gruesas.
Perfecto